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a personal opinion

17years ago
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First of all, it would have been difficult to disclose your internal situation to the outside, but I think you made a big decision to resolve the misunderstanding, so I was able to read the article with a positive mind.

If you think about it, the management of wigs requires a lot of effort, not just from the company. I also think it will be very difficult for the vendor to request a refund after five months.

But obviously, the problem is also noticeable.

It is essential for all wig wearers to sell a lot of products when choosing wigs, but they have hindered other companies from making subjective choices, for example.

And

The woman down there

There was no hair about 1cm on the side of the ear. (If your hair is empty, of course you have to refund it.) You said it would take about a month to repair it.

The contractor
It was immediately repaired and solved with unnaturalness in the shape of turning it over behind the ears.
What else do you say...

And the most problematic thing is

The customer did not respond properly to the inquiry about the refund. I can't believe you know how much psychological pain your customers feel. If the customer inquired because there was a problem, but he was absent, I think it would be right to contact him first by receiving the contact information.

In the end, I think the company that has avoided contact is also responsible for requesting a refund after five months.

I fully sympathize with the internal matters you mentioned in the statement of position, and I don't think there is a direct connection to the unfortunate incident or this incident.

If you can reveal these things properly

Wouldn't it have a good impact on improving and developing your company's image in the future.