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You want to choose Highmo... Chapter 2

15years ago
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I will continue to write following the first one last time.

It was a few reactions, but I think the content I was trying to convey was misrepresented.

Of course, I'm also angry about Himo's tactics.

But I thought that if I knew these tricks and responded more flexibly, I would have been more satisfied with the wig

I wrote it down because I was wondering if it would be helpful to other users.

I'll continue to write down what's missing from what I've written here.

The table of contents is as follows.

1. Configuration of branches (Daegu xx points)
1-2. Configuration of Branch #2 (Daegu xx Branch)

2. Booking and management.
2-1 Reservation and Management #2
2-2 Reservation and Management #3
2-3 Reservation and Management #4

(Please use Ctrl + F to see the part you want.)

=======================================================================

When I think it's unreasonable and weird

I requested an interview with the branch manager, and the interview was saved as a video on my phone.
(I told the branch manager before the recording and recorded it under mutual agreement.)

I will focus on my conversation with the branch manager.

1. Configuration of branches (Daegu xx points)

: I live in Daegu and am managed by the Himo xx store located in Daegu.

My branch has a style list of 7 people, 2 people in charge of reservation, 1 manager

It was composed of .

1-2. Configuration of Branch #2 (Daegu xx Branch)

: All of the Haimo branches are operated directly, and all employees, including the branch manager

He said he is supposed to move to another branch between one and two years.

The branch manager I consulted with was also a person who lived in Busan

I heard you're going to another branch after about a year.

2. Booking and management.

: Book a date for your next visit on your way out after visiting the branch for wig care
You can make a reservation over the phone later.

2-1 Reservation and Management #2

: If you visit the consultation or Himo website when you first sign a wig, you will find that you don't have to worry about your style because you designate the stylist you want to be managed.

Of course, you can choose the stylist you want, but there are restrictions on this.

- If you are a registered member of the Family or VIP club

- I'm not a member of the club, but the stylist I want

If you have time because you are not booked by a club member

You can only be assigned the stylist you want in two cases.

I was even more angry because I did not know this part and received counseling.

During my fourth visit, I heard this from the branch manager
(The branch manager also explained it vaguely, but to summarize it slowly
That's what it was about.)

It can be understood that it is an inevitable way to make a hundred concessions and raise the .

However, the act of not explaining it from the beginning but explaining it only later was upsetting.

2-2 Reservation and Management #3

If so, it is a situation where you have to be randomly assigned among the seven stylists.

Is there a possibility that you could be assigned a stylist who has been working for a month like last time.

Then, you didn't tell the branch when you first consulted

I claimed responsibility.

Then, the expedient suggested by the branch manager was as follows

[After receiving treatment, if you don't like it, make a reservation on the way out or over the phone

I was told to leave a note saying 000 stylists should avoid it.

It's an inevitable situation, so you have to use this expedient.

2 - 3 Reservation and Management #4

When I first got wig counseling, it was like a wig could be used permanently

Depending on what you hear or manage, you'll understand it as if you can use it for quite a long time.

But you have to remember.

- The Himo wig is a blend of human hair + artificial hair and in a way, it's a dead hair.

- Assuming that you wash your hair every day, the life span of a fixed type is about one to one and a half years.

- On the other hand, the detachable type increases to about two years because the number of washing is less than that of the fixed type.

At the time of the consultation, I received a wig coating service called "Manicure."

The reason why I applied the coating is because my hair is very crumpled and tangled, so I have a lot of wigs

The reason was that it was damaged.

The stylist was supposed to receive money, but she said she would do it exceptionally this time.

I brought it up during a meeting with the branch manager.

When you wash your hair as told by the branch and website, you brush your hair without rubbing it

I washed my hair, removed some moisture from my hair, and then used the softener that I provided

I've sprinkled enough.

If there is no defect in the user's use, the branch should of course provide aftersales service That's what I said.

in response to someone's reply

Of course, it was used normally for use.

But doesn't a person's head get dry, either? And I go to the hair salon and pay for the coating.

The same goes for wigs, which are free of charge when it comes to the use of wigs and the loss of hair or damage when used in a normal way

It's an option for customers to choose and not take responsibility for tangling due to crumpled hair

He showed me a table specifying the A/S item with the answer.
(The table was about repair, hair growth, and dyeing.)