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[Custom Wig Questions] I had two fixed wigs, but there is a clear difference in the quantity between the first and second products. Please help me

11years ago
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I decided to buy a wig in January 2015 due to the increasing hair loss, and I had to wear two to switch
I took two products at once (large company).
When the first product arrived around February 10, 2015, it was awkward because there was too much wool, but at first, everyone said that it would take some time to adjust. It was hard for two weeks, but now I don't feel awkward and comfortable wearing a wig.
I sweat a lot, so I have a lot of wool, so the inner hair sticks to my skin when I sweat, and the product with a lot of wool is good for volume and looks less pressed even when I sleep and wake up. As expected, I was satisfied with the products of large companies.

I wore my second product on March 24th and looked in the mirror at the elevator
It looked like there was less head charcoal than before. And it definitely felt lighter than before.
So, when I touched my head with my hand, I lacked a lot of hair overall.
I went down from the first floor and asked the company staff why the amount of wool was so low compared to the first product
It's different from product to product. You can't make it exactly the same
If you really do, they'll take care of the aftersales service.
The bad thing about this is that it's not my fault, it's the company's fault
Pretending to be generous, he excuses that the product is not at fault and that it may be.
So I felt somehow unpleasant and deceived.
I took out the first product and asked to compare it, but there is no need to do that and they do AS.
I also did perm, but when I asked how it would be AS, they answered that it was the technology of products from large companies.
Then, why is there such a clear difference in wool if it's a product from a large company? Do
He keeps showing an annoying attitude at excuses I don't understand.

And the aftersales service period is also 1 year on the website, but the contract asked me why it's 6 months
It is said that it has not been changed due to the wrong homepage. The website of the large company still says that the warranty period is one year. Then you can't wear the second product and it takes 2 months to get aftersales service during the 6-month warranty period
That period just flies away.
And when I looked at the second product again, the hair perm is more severe and tangled than the first product.

That's what I think right now.
The first product is to satisfy customers by wearing products with excellent wool or wool,
I don't think the second one is going to give you a lower one...
I feel like I'm a tiger...

So when I come for the next treatment, I'm going to leave the after-sales service or tomorrow
Or I'm wondering if I'll get a refund for the second product.
I wonder if it will be a good thing to trust and use products from large companies in the future...
I'm curious about other company's products.

I ask for advice from the wig seniors.